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Troubleshooting & FAQs

Troubleshooting & FAQs

Move Pro

Move Pro 2.0 - Troubleshooting

Move Pro - Exporting, Uploading and Mapping (own rig)

What's the FPS of the output results?

What's the difference between the rigs with the move.ai_ prefix and all others?

How many rigs and objects may there be in the .fbx?

How does retargeting work in your system?

What are the output formats?

Can the actor still be tracked if they're holding an object?

What is a good pixel score for a calibration?

Do you support rigs of any height?

How to choose the hip bone?

Do you export meshes?

May I upload the already animated .fbx?

Can I use the Move AI system just to retarget animation without reprocessing the take?

Do you transform uploaded rigs in any way?

Why is my rig pink on a preview?

What types of data stored in .fbx do you support?

Root Motion in Move Animations

Your default skeleton looks to be lacking some spine bones. Why is this?

Do I need to map all bones?

What's the difference between Pre-retarget and Retargeted .fbx?

Do you deal with IK or FK controllers?

How do I retarget to a larger rig? I.e. a giant

How can I improve my finger-tracking quality?

Can I capture hands without the body?

I don't have all 5 finger bones in my rig. What to do?

Does every actor have to do a calibration?

What lighting conditions can you deal with?

How does your accuracy compare to an optical marker-based system?

Can the cameras be mounted at different levels?

What if one of the cameras is bumped?

What if somebody goes out of the capture volume?

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Move One

Move One - How to improve hand and finger tracking

Transitioning to Move Platform

Can I upload a rig to use for my animations?

Can I generate animations from a still image?

Can I process data using my mobile device?

How can I get the best quality animation?

How far away from the camera can I be?

How many people can Move One capture at once?

Why is the app tracking people in the background?

What rig is the Move One data processed on?

What frame rate will animations be in?

Does processing animations with Move One affect Move Pro subscription minutes?

Why Can't I See My Move One Takes/Subscription Credits?

Are there any ongoing issues with the Move One servers?

How can I make accurate lying-down animations?

Can I process data using my mobile device?

Does Move One have built-in finger tracking?

Is it possible to animate videos that already exist?

How do I delete my account?

Can you tell me how to access the s2 model on Move One?

Can you generate animation data from prompts with your chatbot?

What should the pose of the uploaded rig be?

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