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Troubleshooting & FAQs

Troubleshooting & FAQs

Learn how to resolve issues across all Move AI products

Move Pro

Move Pro 2.0 - Troubleshooting

Move Pro - Shooting with multiple actors

Move Pro - Finger Tracking Best Practice

Move Pro - Exporting, Uploading and Mapping (own rig)

What types of data stored in .fbx do you support?

How do I retarget to a larger rig? I.e. a giant

What's the difference between Pre-retarget and Retargeted .fbx?

Your default skeleton looks to be lacking some spine bones. Why is this?

I don't have all 5 finger bones in my rig. What to do?

What is a good pixel score for a calibration?

Do I need to map all bones?

Do you deal with IK or FK controllers?

How can I improve my finger-tracking quality?

Can I capture hands without the body?

Does every actor have to do a calibration?

What lighting conditions can you deal with?

How does your accuracy compare to an optical marker-based system?

What is the optimal calibration protocol?

What size capture area do I need and how many people can I capture?

How well does your system deal with occlusion?

Does the actor's clothing affect the motion capture quality?

What is the importance of performing the T-pose?

How can I check the calibration quality?

Can I capture select people within a scene?

Can the cameras be mounted at different levels?

Do the cameras have to be stationary?

How to remove a camera from a session?

I want to capture multiple actors. Does the calibration process need to be performed by each actor?

What if somebody goes out of the capture volume?

What are the output formats?

What's the FPS of the output results?

How to choose the hip bone?

What's the difference between the rigs with the move.ai_ prefix and all others?

How many rigs and objects may there be in the .fbx?

How does retargeting work in your system?

What if one of the cameras is bumped?

Can the actor still be tracked if they're holding an object?

Do you export meshes?

May I upload the already animated .fbx?

Can I use the Move AI system just to retarget animation without reprocessing the take?

Do you transform uploaded rigs in any way?

Why is my rig pink on a preview?

Do you support rigs of any height?

Root Motion in Move Animations

Move Pro FAQs Overview

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Move Live

Move Live - Troubleshooting

Move One

Move One - How to place the camera to achieve optimal results with Move One.

Move One - How to position the actor in front of the camera

Move One - How to shoot in landscape mode

Move One - How to improve hand and finger tracking

Transitioning to Move Platform

Can I upload a rig to use for my animations?

Can I generate animations from a still image?

Can I process data using my mobile device?

How can I get the best quality animation?

How far away from the camera can I be?

How many people can Move One capture at once?

Why is the app tracking people in the background?

What rig is the Move One data processed on?

What frame rate will animations be in?

Does processing animations with Move One affect Move Pro subscription minutes?

Why Can't I See My Move One Takes/Subscription Credits?

Are there any ongoing issues with the Move One servers?

How can I make accurate lying-down animations?

Can I process data using my mobile device?

Does Move One have built-in finger tracking?

Is it possible to animate videos that already exist?

How do I delete my account?

Can you tell me how to access the s2 model on Move One?

Can you generate animation data from prompts with your chatbot?

What should the pose of the uploaded rig be?

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