Processing on Move Pro 2.0
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      Troubleshooting

      Troubleshooting takes processed locally:

      You can share the diagnostic data with the Move Support Team for investigation:

      1. For general troubleshooting, you can zip up a diagnostics for the project, which contains:

        1. All logs for the application

        2. All diagnostic data for all takes in this project

      2. Should there be any issue caused by the input videos, you can zip up a diagnostics for a specific take, which contains

        1. All logs relating to runs of this Take

        2. All diagnostic data for all takes in this project

        3. The input videos used for the take (which can make this quite a large file but expedites the troubleshooting process)

      Troubleshooting takes processed in the cloud:

      You can share the diagnostic data with the Move Support Team for investigation:

      1. For troubleshooting the application performance, you can zip up a diagnostics for the project, which contains:

        1. All logs for the application

      2. Should there be any issue caused by the input videos, you can export a diagnostics for a specific take, which contains

        1. The required details for the support team to locate your take for support purposes