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Genesis License Troubleshooting

License request not found

  1. Error message: "No Valid license found, please import one to proceed: License Manager server error. Try to reinstall and reboot"

  2. What Happened: Genesis cannot verify a valid license for your account
  3. Troubleshooting Checklist:
  • Confirm a valid license file in the users moveai folder in the home directory.

Screenshot 2026-06-03 114242

  • Check the daemon, run command sudo systemctl status mocap_dm to check license status

  • Reboot if license file is present and daemon status is "Active" 

Screenshot 2026-06-03 113158

 In the screenshot above, the daemon is running as expected, shown by the "Active (running)" status. If yours looks different, take a screenshot of the terminal and send it to the Move support team.