11min

Video

What is the mininmum and maximum frame rate and resolution for your system?
We currently support a minimum resolution/framerate of:
HD: 1920 x 1080 @ 60fps
And a maximum resolution/framerate resolution of:
4K: 3840 x 2160 @ 120 fps 
How do I get files off my GoPros?
We'd reccomend using the StarTech Expander hub. This means you don't have to take the SD cards out of the GoPros: LINK﻿
Can I edit the videos to the takes I want?
You can, but make sure that audio or timecode are not stripped out during this process. you can also specify the time range in the clip you wish to process in the platform, if that's easier. 
What video file formats do you support?
We support:
AVI
MP4
MOV
What Codecs do you support?
We support:
H.264
H.265/HEVC
ProRes422
For efficiency of processing in the cloud H.264 & H.265 are preferred.
How do you sync videos?
Some cameras already have sync through timecode or genlock such as the OptiTrack Prime Colour, BlackMagic Ursa and Sony RX0II.
GoPros are asynchronous. For GoPro shoots, we reccommend performing 3 claps at the start of each take with your hands or a clapperboard. We use the peak of the audio to automatically sync the clips in the cloud. 
Can you handle timecode?
Yes - we can use it to read timecode synced clips.
Can GoPro cameras handle timecode?
As far as we are aware, Hero8 and Hero9 cannot. Please contact GoPro for further information.
Why do I have to name my files with the camera ID?
This helps the system identify which clips to process and in which order. It also helps to automatically assign them to the right section of the batch upload within your session. 