Common Questions

How can I capture my motion accurately with an phone as old as the iPhone 8?

Well, we've done some testing and it turns out that the iPhone 8 meets our minimum requirements. This means that it can capture footage for our clever system to process at the same standard as the latest iPhone! However, it is important to be aware of the differences between iPhones - although the iPhone 8 is compatible, it doesn't have the Ultra Wide lens that the iPhone 13 Pro has, and therefore the field of view is smaller. As a result, the iPhone 8 may need to be placed slightly further back fom the capture volume than the iPhone 13 Pro. Nevertheless, it's quite impressive being able to MoCap on an iPhone dating back to 2017!

My takes aren't uploading from the Mobile App to the Web App, how can I fix this?

If you have any trouble uploading from the Mobile App, try these steps:

• Check you have a stable connection to the internet - the Mobile App needs to communicate to our Web App to send the files.
• Take a look at the session stored locally in the app on each of the camera devices and check that the project, session and camera ID are correctly named. If not, tap and hold on the session details at the top of the screen and you can change them accordingly to match the desired (and must be pre-existing) project, session and camera ID. These details can be found in the URL of an existing project and session in the Web App, or you can manually create a new project and session. The camera ID will determine the camera name in the Web App, so ensure that you number your cameras differently, and that the numbers don't exceed the maximum number of cameras you have defined in the session. Please note that the host does not need a camera ID, as it doesn't have any footage to upload. Once this is done, return to the home screen to refresh the page and these details will now be updated.